Note that the public "reason" shown for the suspension is based on the moderator message template that the suspending moderator decides to use.
It will also include a brief summary explaining the reason for the suspension. The user page will have a visual reminder that the account is in timed suspension. The account will be locked at 1 reputation. Posting here was the last suggested option from any of the people in customer support I spoke to at Microsoft.The account will receive a private moderator message, explaining the exact details of the suspension and a box to contact moderators.
If someone in Microsoft could please, please, (please!) help me sort this out, I would be very grateful. If it is a question of identity, I am happy to turn up in person to a Microsoft Store with my passport, drivers license, credit cards, recent bills, etc. so I don't have backups of the data, and I don't cache it locally. So I don't have access to thousands ofĭollars of purchases, and the OneDrive account was meant to be secure, reliable, available, redundant storage I could rely on. It is also attached to an Office 365 subscription and an associated 1TB OneDrive account. I have used it for digital XBOX purchases amounting to thousands of dollars.
The thing is, I have had this account since 2005. Very frustratingly, two telephone calls to support, both of over an hour in length, resulted in a "sorry, there's nothing Microsoft can do to help you" response. I don't know the nature of the violation, and no one I have spoken to can tell me. The account in question is not the account I have made this post from, obviously, because otherwise I couldn't sign in to post it.įrom what I can understand from several hours worth of telephone calls, it's due to something that happened with the Hotmail email address to which the account was attached. The account, so couldn't provide recent contacts or subjects. I have tried several recovery techniques, including the lengthy form-based recovery, however it was unsuccessful, I suspect due to my using PayPal for purchases, so not being able to provide credit card details, and the fact that I never send emails from I know it's not due to any issues on XBOX Live since I have contacted them, and my account is in good standing. My Microsoft account has been "temporarily suspended" for reasons unknown. I'm really hoping someone can help me with this.
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